Returns & Exchanges

At RIER, we offer a 14-day return period from the date of delivery for all items in their original, unworn condition with tags attached. We strive to ensure your complete satisfaction with our heritage-inspired collections through a seamless exchange or refund process.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Package

Place the items in their original packaging, ensuring all designer tags and authenticity cards are included to avoid processing delays.

3

Ship Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing